Customer Accounts and Relations Specialist with French

This job has been Expired
Job Description

This is us.
A leading European FinTech company helping people and businesses from 130+ countries make and accept payments in the most efficient, secure and convenient way. Today this results in more than 500,000 customers across the world.

We are redesigning the payments world to offer unique experience and make every payment modern, interactive and simple. All across the customer pathway, online and offline, we use the means of creativity and art to power our clients manage their money with ease and responsibility.

“iCard” AD is a Payment Institution and Electronic Money Institution, licensed under Payment Services Directive (PSD 2007/64 EC) and E-Money Issuers Directive (2009/110/EC), authorized to provide payment services and e-money in EU and EEA countries.
“iCard” is a principal Member of MasterCard Worldwide, VISA Europe, UnionPay International, JCB, Amex, Issuer of Electronic Money and Payment Transaction and member of SEPA and SWIFT.

Why?
Because we know there’s a story behind every payment and we choose to believe it brings a change for a better world.
And because we grow fast, we want you to be part of our upcoming growth vision, development and challenges!

Is this you?
Finding just a good job is simply not good enough. You want your skills, passion and extra efforts to be noticed and put to good work. You want to see yourself grow on daily basis because you know life is all about excelling.

In the current role you will be challenged to:

• Create new business opportunities for cross and up-sell through analysing customer needs and market trends.
• Build and manage the relationships with current and new customers, starting from the verification process.
• Track customer experience and satisfaction and proactively address customer issues in order to meet their needs.
• Update job knowledge by participating in educational opportunities; reading professional publications; follow-up on the product updates.

Your profile:

• University degree in Business, Marketing or similar.
• Fluency in French.
• Good level of English.
• Experience in banking or other financial institutions would be considered an advantage.
• Experience on a similar position will be considered a strong advantage.
• Communication and presentation skills.
• Analytical skills; ability to work with data.
• Confidence, sense of responsibility, and positive mindset.

Here is what we’ve got to offer:

• “Google Office-Class” workplace in an open, friendly hi-tech environment.
• Attractive and motivating salary.
• The opportunity to work with other dedicated professionals building the future of Payment Solutions.
• Promotions and a salary review based on performance.
• Exciting team building events.
• Opportunity to refresh in our facilities, including fitness, bowling and relax areas.
• Did we mention free coffee, food and drinks at the office?

Are you ready to take it to the next level?
Apply by sending us:

• CV in English.
• Cover letter.